The Role of Emotional Intelligence in Communicating

Communicating involves nonverbal and verbal actions and behaviours where a shared meaning is created between two people and the intended message has been correctly deciphered by the receiver according to Higgs et al. Communicating within a health care environment is a very important factor in terms of efficiently caring for clients and creating an optimistic outlook. This is evident as most complaints and complications relate to poor communication within a workplace. Higgs et al. states that three of the key communication approaches include self awareness, empathy and emotional intelligence. Emotional intelligence, one of the key approaches to communication in a health care setting, is a fundamental part of communication. Intelligence was†¦show more content†¦This ability would enable an individual to respond to a client more accurately in a health care setting as they are better able to identify and understand their emotions and respond accordingly. Emotional facilitation of thought involves taking advantage of emotions to help an individual think and using them in reasoning and problem solving according to Reilly An individual with this ability can appreciate multiple points of view and encourages problem solving by the use of feelings to guide them through decisions which are healthy. In McQueen’s study, it is stated that this can be used in a health care setting as a health care worker needs to ensure that they make the correct decisions for their clients and use their emotions to guide them. The patients can use their emotions to help them make decisions in regards to their health and a health care worker can aid them with this. Emotional management involves the ability to monitor feelings and be open to feelings, knowing when to engage or detach from an emotional stage according to Reilly Traditionally nurses were taught to conceal their emotions in the work place but McQueen’s study has shown that nurse–patient relationships are important in the workplace and that ‘The move to encourage partnership in health care requires open communication and mutual understanding that can be facilitated when there is good rapport between patient and professional’ Although itShow MoreRelatedUsing Emotional Intelligence to Communicate in a Health Care Setting1161 Words   |  5 Pageshealthcare worker uses emotional intelligence when establishing communication with a client in a health care environment, it is imperative to first have a clear understanding of what emotional intelligence is. Only then can we assess how it is used by a healthcare worker when communicating with client and its releva nce in such a setting. 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